Services

These are examples of the services Susannah can provide to current or prospective HEIs and their staff, Students’ Unions or to organisations supporting the HE sector.

Strategic development and delivery:

• Evaluating plans or policy to identify success and areas for change
• Working with colleagues to assess or implement new initiatives
• Drafting or advising on documentation to meet OfS requirements
• Supporting registration with the Office for Students 
• Helping HEIs with Degree-Awarding Powers or TEF submissions
• Setting up, reviewing or withdrawing from collaborative provision
• Building effective relationships between Students’ Unions and universities

Effective Governance: 

• Reviewing Senate/Academic Board and academic governance effectiveness
• Reviewing executive governance
• Planning the implementation of change
• Evaluating the impact of change

Straightforward student-facing policy and quality & standards frameworks:

• Reviewing policy, regulatory and operational effectiveness
• Aligning policy and regulation
• Writing clear academic regulations or policy
• Establishing effective quality and standards frameworks

Professional Service Teams and Outputs:

• Reviewing the design of student and/or academic services
• Providing external input to senior staff appointment panels
• Developing role descriptions 
• Working with leaders and managers to create team vision and direction
• Mentoring current or aspiring leaders

Resolve complex student cases:

• Investigation of student complaints (trained investigator)
• Mediation between students (trained mediator)

Resolve complex staff cases:

• Help colleagues re-build their relationships (trained workplace mediator)
• Staff grievance cases (trained investigator)