Susannah is a Higher Education consultant who works with institutions – and organisations connected to HE – to help the sector to thrive. With extensive experience of working in senior posts, including 8 years (2013-2021) as Director of Student and Academic Services and Registrar at City, University of London, and working in partnership with numerous consultancy clients since 2021, she is highly familiar with the ins and outs of institutional life and skilled at untangling complexities. She has a reputation for people-focused and creative approaches that, depending on the project, can result in large- or small-scale successful change.
Susannah’s career extends from working in and with large universities to the UK’s leading small specialist institutions. At City, she worked alongside other members of the University Executive Committee through a substantial period of strategic development. During her time as a Director, City was shortlisted for the Times Higher Education Most Improved Student Experience (2017) and teams in her Directorate were shortlisted (2016, 2018) for or winners (2019) of Times Higher Education Leadership and Management Awards. She also took a lead role in navigating City’s path through the pandemic. Susannah has worked in consultancy with nine other universities on a range of projects including OfS matters, policy, regulation, governance and service design. As an arts graduate, she enjoys working with the sector’s specialist institutions. In addition to consultancy work with several such institutions, she is an active member of the Board of Governors of the Central School of Ballet, and previously a governor of the Conservatoire for Dance and Drama (2007-15) and of the National Centre for Circus Arts (2006-15), including four years as deputy chair.
In 2021, Susannah’s contributions to the HE sector were recognised by being awarded a Fellowship of the Association of Higher Education Professionals (AHEP). In 2023, she founded the Job Shadowing HE: The Podcast which provides insight into HE roles and the people behind them. The podcast audience spans over 50 countries and has kindly received sponsorship from several leading organisations that support the HE sector . Susannah is also a TCM Group trained workplace mediator and workplace investigator.